NJWELL FAQs - SHBP/SEHBP (2024)

NJWELL is a free, voluntary employee wellness program to help eligible members of the SHBP/SEHBP live a healthy lifestyle. Eligible members and their covered spouses or partners are rewarded for completing activities that encourage healthy behaviors.

NJ WELL

Q. I don’t have access to a computer or smartphone. Can I still participate in NJWELL?
Q. My activities are not marked as Complete in the Rewards Lobby. What can I do?
Q. How are my points tracked? How can I track my progress?
Q. If I have a chronic condition or am not healthy, can I still participate?
Q. If I retire, does my health assessment and health screening count toward my SHBP Retiree Wellness Program?
Q. What happens to my reward points if I change health plans with Horizon during the year?
Q. What happens if my member ID number changes?
Q. What happens if I change employers during the year?
Q. Who is eligible to participate?

How to earn rewards as a DPC member

If you are a Direct Primary Care (DPC) member, you can earn your reward by having a well visit and follow-up visit with your provider (700 points) and taking the health assessment (100 points). The well visit and follow-up visit need to take place between November 1, 2023 and October 31, 2024. You will earn the 700 points for the two visits once the claims are processed. The 100 points for the Health Assessment will be credit upon completion of the Health Assessment.

Need help?

Call Member Services at 1-800-414-SHBP (7427), weekdays, from 8 a.m. to 6 p.m., Eastern Time (ET), or sign in to chat or send an email. You can use the Horizon Blue app, too!

NJWELL, administered by the New Jersey Division of Pensions and Benefits, is an incentive-based wellness program offered to eligible employees and their covered spouses/partners who participate in the SHBP/SEHBP. All provisions of the program are established by the Division and are subject to change. More details can be found on nj.gov/njwell.

Use your card everywhere Mastercard is accepted in the U.S. Issued by The Bancorp Bank, Member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Your use of the prepaid card is governed by the Cardholder Agreement, and some fees may apply. This is not a gift card. Please note that prepaid cards are subject to expiration, so pay close attention to the expiration date of the card. Cards will not have cash access and can be used everywhere Mastercard debit cards are accepted.

WebMD® is a registered mark of WebMD, Inc. WebMD provides health assessment tools and wellness education to Horizon members. WebMD is independent from and not affiliated with Horizon Blue Cross Blue Shield of New Jersey.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries. Google Play and the Google Play logo are trademarks of Google LLC.

NJWELL FAQs   -  SHBP/SEHBP (2024)

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